I will absolutely be calling them back for any future needs.
Awesome customer service!!
I had a rat that I thought died in a crawlspace heating vent. I called another local pest control company; they declined to even take a look and recommended my heating company clean it, who then said a pest control company should do it. My very next call was to Surety and they made arrangements to come out later that same day. They were able to locate the dead rat and remove it quickly and didn't change me a dime.
They performed a comprehensive site study of the property and made recommendations to help stop this from happening again. No big sales pitch for a monthly plan, but they did offer it, which I expected; and was interested in. I really appreciate the no sales pressure of their services.
I will absolutely be calling them back for any future needs.
Pricing FYI:
I was quoted ~$180 for each treatment of spraying for spiders. Or $40/month and they come out every so often to spray. They also offer a "green" alternative to insecticide that's apparently a mint/thyme based solution if you're concerned about the environment, which I appreciate.